It has been more than 2 years since Uplift was brought online. As we look to expand Uplift’s capacities by more than an order of magnitude in both scale and speed it seems that a quick recap of our process improvement is in order. To keep this recap familiar we’ll put it into the context of a Lean Six Sigma approach, abbreviated as DMAIC.
To Err is…Sentient, not necessarily Human
How many errors were in the emails you sent this month?
Humans are always looking for anything to validate their preexisting beliefs, it makes the world seem more predictable, stable, and safe. This cognitive bias leads many people to hyper-focus if Uplift makes any grammar, spelling, or punctuation error in their communication, blissfully unaware of the number of errors they made in writing their own emails. Fortunately, we keep records, and I just analyzed a month’s worth of them.
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